RELAX. RETURNS ARE EASY
At Luibelle, making you happy is always in fashion. So while we strive to ensure you are completely thrilled with your new purchase, we understand that sometimes the pieces don’t come together exactly the way you planned. No worries—we’re here to help!
FIRST OF ALL, SHIPPING IS FREE
- All orders generally ship within 24-48 hours from the time of order.
- You will receive a tracking email once your order ships so you can follow your fashion.
- We are NOT responsible for lost or stolen packages.
READY TO RETURN, READ ON
- To start a return, go to https://luibelle.com/returns
- Shipping is always FREE both ways (from us to you, and back).
- Items are eligible for refund if returned within 5 calendar days from the day you received your order and 9 calendar days for a store credit.
- Any orders returned after 9 days that is not paid to be shipped back or picked up from our warehouse will be donated at our discretion.
- Store credits expire one year from the date of issuance.
- Your package must be scanned or have proof of receipt on the day returned to ensure a refund or store credit.
- There is a $1.50 restocking fee for each returned item as well as each item/order cancelled. Fee will be deducted upon return/cancelation.
- Merchandise must be unworn in resalable condition with original packaging to be eligible for refund or credit.
- We don't offer exchanges on orders, if you would like a different size or colour, please return your unwanted item and place a new order.
- Items purchased at 20% off or more are considered final sale and may not be returned or exchanged.
- Any sizing or descriptions given are approximate and based off industry standards and tolerances, returns wont be valid if the information given falls within accepted critera.
- We will now be accepting drop-off returns at our Lakewood location, 1920 swarthmore ave unit 5, (a bit past the USPS office) Monday - Thursday Hours 10am-4pm
We understand that every once in a while, you may require special consideration. If you have a question about our return policy or have a particular situation that needs a little extra TLC, please call us at 215.830.1435. We are always happy to accommodate you.
RETURNS TO LUIBELLE ARE ALWAYS FAST, FREE AND EASY
“I was putting together a new holiday look for my two boys and little girl, and I knew I could order multiple looks from Luibelle—with free shipping—to see the clothing in person. In the end I loved most of them, returning only one set. The return was easy and fast and I got refunded within 48 hours.”
—Miri D., Chicago