Frequently asked questions
Is there anyone that can help me pick out clothing?
Yes, we would love to. Send us an email at Support@luibelle.com or give us a call at 215.830.1435 and we will be happy to set you up with one of our shoppers.
How can I return an item?
You can process your return here. Once you get your label & packing slip you can simply put the items you would like to return into the box, seal it, affix the return label and send it back.
How can I exchange an item?
All returned items will be refunded once they've been received by our warehouse. If you would like a different size or color of an item, then you'll need to place a new order.
Can I get a price adjustment on an item I already purchased?
As an online business our prices change in response to fashion trends, stock, promotions and demand. This does mean an item can change in price after you've purchased it. Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price.
- Can I make changes to my order after it was placed?
- We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery methods, size/color/quantity of items, adding a discount after purchase. We're really sorry about this, however, you may be able to cancel your order and place a new one instead.
- What is the return policy on sale items?
- Items purchased on sale at less than 20% off may be returned as usual. Items purchased on sale at 20% or more are considered FINAL SALE. They may not be returned or exchanged.